Is Ticketek cooked ?

[Beerman]

Honestly, Ticketek are worse finals performers than Leon Davis. Their site is less stable than RWO. And yet companies persist in using them. It's a mystery.

I don't understand how it is so hard. These days with elastic compute and similar services it's not that hard to scale up hardware to handle events like this. I suspect they don't have a scalable mid-tier or database and fixing it would mean a massive rewrite. Even so, it's not like they haven't had problems every other year. They should have planned for this and let the AFL know that their approach was not going to be workable.

[erica]

Does that mean they will refund the members who have successfully purchased this morning?

According to Ticketek on Twitter, the transaction fee is waived for tickets for Finals week 1 bought from Wednesday.

[ugg]

Yep fair call. Just wondering.

[Meg]

Does that mean they will refund the members who have successfully purchased this morning?

Unclear, I suspect not (hey, you should be grateful for your extreme good luck!) but maybe they will - the bad PR for AFL is causing them to put a lot of pressure on Ticketek.

[ugg]

Does that mean they will refund the members who have successfully purchased this morning?

[Meg]

Very small consolation but: “TRANSACTION FEE WAIVED
Club Members will not be charged the Ticketek transaction fee of $7.25 for Week 1 Finals games at the SCG”

[Meg]

So I hope/assume that the 4 x tickets that I apparently purchased this morning will remain valid? I haven't had a confirmation email from Ticketek yet but managed to get the PDFs via the website (eventually) this morning.

From AFL site:

Q. What if I purchased tickets this morning?
A. They are still valid.

The infuriating thing is, had they staggered the sales in the first place (as they should have done) we should not have had problems for the SCG. Trouble was we were competing with the ‘000s of members of the four Vic clubs trying to get online at the same time.

Below are Aug 2018 memberships for all relevant clubs. No idea, but perhaps half trying to buy tickets = 180,000? 150,000?

Richmond 100,000
Hawthorn 80,000
Melbourne 44,000
Geelong 64,000
Swans 61,000
GWS 25,000

Total 374,000

[jono2707]

So I hope/assume that the 4 x tickets that I apparently purchased this morning will remain valid? I haven't had a confirmation email from Ticketek yet but managed to get the PDFs via the website (eventually) this morning.

[Meg]

So when can I buy some non member for two daughters, Thursday at 4.00pm?

Yes, assuming still available (which others seem confident will still be the case for the SCG match).

[Hotpotato]

So when can I buy some non member for two daughters, Thursday at 4.00pm?

[Meg]

Here’s the full story for the record:

Club members – Wednesday, August 29

11am - Richmond v Hawthorn
1pm - Melbourne v Geelong
3pm - Sydney v GWS Giants

The club member purchase window remains open and exclusive for 24 hours.

AFL members – Thursday, August 30

9am - Richmond v Hawthorn
9am - Melbourne v Geelong

General public – Thursday, August 30

1.30pm - Richmond v Hawthorn
2.30pm - Melbourne v Geelong
4pm - Sydney Swans v GWS Giants

[Meg]

Twitter is an excellent source of breaking news and that includes news from the Swans. You just need to be judicious in your choice of the accounts that you follow.

I’ve got an account but no longer follow anyone. However judicious your selection to follow, you get intrusive stuff you don’t want to know about. Eg. From Swans the Round 23 winner of some Chemist Warehouse prize.

[erica]

Not everyone uses Twitter (well I don’t, far too much rubbish going back & forth). The notification system is an unobtrusive way to get information to people. The Swans seemed to have worked that out, hence their frequent use of it that I referred to earlier.

Twitter is an excellent source of breaking news and that includes news from the Swans. You just need to be judicious in your choice of the accounts that you follow.

[Hotpotato]

Is there anything other than poker machines and drugs more lucrative than the AFL finals?

[Meg]

Is Ticketek cooked ?

Seems that the staggered times for Wed are 11 am Richmond v Hawks, 1pm Melb v Cats, 3pm Swans v GWS.

Let’s hope all those other @@@@@@s are cleared out before we start this painful process again.